Terms & Conditions
Updated: 3 September 2026
By using the Dragon Lines website or app, you agree to these Terms and Conditions. Please read them carefully before using the service.
1. Nature of the service
Dragon Lines acts as a service intermediary connecting the client with factories and suppliers in the People's Republic of China, providing supporting services including sourcing, translation, inspection, freight and customs clearance. The commercial contract for the goods is between the client and the factory; the Company's role is facilitation, documentation and follow-up within the agreed scope of services.
2. Eligibility
The user confirms they are of legal age and capacity, and hold the commercial registration and licences required for commercial importing into the Kingdom where applicable.
3. Orders and quotations
Quotations are indicative and subject to change until the order is confirmed in writing, and are affected by raw-material prices, freight rates and exchange rates. The specifications agreed inside the in-app chat serve as the reference in any dispute.
4. Payment
Payments are made through the Company's approved channels inside the Kingdom. The Company accepts no responsibility for funds transferred outside its official channels or to accounts it has not approved in writing.
5. Inspection and delivery
Inspection is carried out before shipping within the agreed scope, and a photographic report is sent to the client. Failure to object within the period stated in the report is deemed approval to ship.
6. Timelines
Stated timelines (production, shipping, clearance) are estimates. The Company is not liable for delays outside its control, including government procedures, Chinese public holidays, shipping conditions or force majeure.
7. Compliance and legal responsibility
The client undertakes that the requested goods are legally importable and shall provide the required conformity certificates (SABER) and approvals from the competent authorities. The client bears full responsibility for any violation relating to the nature of the goods or trademark intellectual-property rights.
8. Limitation of liability
The Company exercises customary professional care in delivering its services. It is not liable for indirect damages or loss of profit. In all cases the Company's liability shall not exceed the fees paid to it for the service in dispute.
9. Intellectual property
All intellectual property rights in the website, app, logo and content belong to Dragon Lines Holding and may not be used without written permission.
10. Termination
The Company may suspend or terminate the account of any user who breaches these Terms or uses the service for unlawful purposes.
11. Governing law
These Terms are governed by the laws of the Kingdom of Saudi Arabia, and Saudi judicial authorities have jurisdiction over any dispute arising from them.
12. Amendments
The Company may amend these Terms; the last-updated date is published at the top of this page.